We are genuinely sorry that we must have a strict cancellation policy. We realize that this policy may come as a real disappointment and shock to your normally catered-to self. We hope that you will understand that the policy reflects an extraordinary range of determining factors. It is painful that we must upset any of our superb guests. If you must pay the full cancellation fee plus auto gratuity for the guide, it is our hope that your overall vacation delight will soon erase any disappointment regarding our cancellation policy, and that you will go on to create a beautiful vacation slideshow.

Please do not book a ride on your travel day. Travel dilemmas are not an exception to the cancellation policy.

A full 48 hours and 5 minutes notice required to cancel, change, alter, subtract people, change your mind, fall very ill, altitude sickness, aggravate an old injury, appendicitis, new injuries, hurt your back, stub your toe, eat too much, develop bad gas, feel the forest is too organic, believe the hay the horses eat isn’t gluten-free, find something better to do, have a brooding teenager, medical emergency, surgery, double-book yourself, have your plane delayed, someone has a migraine, complain about the weather, get into a wreck, family emergency or ANY, ANY, ANY other reason to avoid a cancellation fee equaling the entire ride price. Calling with an exceptional story, will not an exception make. If you are obnoxious about this policy, we have an obnoxious horse for you. By booking any activity, you are agreeing to this policy. You understand that your story will not be the exception to the rule. The threat of bad reviews doesn’t change this. People enjoy reading those when they understand that this policy is crystal clear.
Groups of 12 or more, private rides and private GOGA sessions are required to give 7 (seven) days notice of cancellation for a full refund. Private Events in the G.O.A.T. Happy Hour area are required to give 30 (thirty) days notice of cancellation for a full refund.
You are guaranteeing your arrival, and usage of the horse blocked out of the schedule, with your credit card. Calling to bluster and spout and threaten will not change this strict policy even if you “just called 30 minutes ago” or “just booked yesterday”. It’s highly probable someone wanted the saddles and we had to turn them away. They lost out because of Y-O-U.

Customers will receive a full refund if one of the following 2 conditions exist:

A full 48 hours and 5 minutes notice of cancellation. (or 7 Day or 30 day – depending on the type of booking)
In case of operator cancellation due to outrageous weather or other unforeseen circumstances (like wildfires or a wild herd of buffalo sitting on the trail).

We do ride rain or shine. Sometimes we will delay the ride 60-90 minutes for weather to move by.  Your fear and anger will not change this.  Your threats of bad reviews will not change this. 

Your lectures of customer service and accommodating people will not change this. Your threats of disputing credit card charges will not change this.  Credit card companies understand that you blocked other people, that don’t throw hissy fits, from your time slot and will support us. You are an adult that made this choice and agreed to the terms and conditions even if your friend created the booking. Your big, bullying, body language, threats and curse words, while towering over the 5’2″ bartender will not change this.  She will kick your *ss if you push too far.

Contact us by phone at (855) RIDE-VAIL (743-3824) to cancel. No-shows and late cancellations will be charged the full price for horses or yoga mats removed from the schedule. The rules apply to you – no matter who you are, but if you feel they don’t apply to you, we charge double.

And, you wouldn’t want to miss out on the greatest adventures offered in the Colorado Rocky Mountains. For those that enjoy disputing charges because you can’t abide by cancellation policies or deny the conditions of the waiver, please book with our competition.