FAQ – Vail Stables

Just the faq's ma'm

No question is stupid or ridiculous, but some of the answers are.

Most common phone question… Q: “I’m looking at your website and it says the minimum age for trail rides is 5. Does that mean my 6 yr old will be allowed to ride?” A: Neigh. Here is a ridiculous answer. We are skipping 6 year olds.

General information

Where is Vail Stables?

Vail Stables is located 1 mile NE of the Vail Village in Vail, CO. We’re the closest stables to the town and the best of course!

If you’re on foot, use our free shuttle to avoid walking 7/10ths of a mile straight up a mountain. Text (970)445-8204 to summon the shuttle. Someone will ditch their duties to pick you up as soon as possible. Stand at the Vail Transportation Center (upstairs from the Colorado Ski Museum, near the “Bustang” sign. Look for the white van with our logo.

We are off of Spraddle Creek Road, which heads east, out of the north-side roundabout, at the Main Vail Exit #176 off I-70.

Driving Directions: From the main vail Exit #176, get into the North Side Round-A-Bout and turn right onto Spraddle Creek Road. Go up the hill one mile and for Heaven’s sake DO NOT PUSH THE BUTTON AT THE GATES TO SPRADDLE CREEK ESTATES!! That is a private housing community and they are over it! Absolutely OVER it!!

Look to the right as you enter the circle and you will see our WELCOME sign and dirt road. We are 50 yards up the dirt road. We promise you, that you will not drive off the edge if you simply do not turn your wheel towards the side. Your car will not spontaneously swerve to the right and run off the edge.

Park like you are in a lot ~close together and straight up to a curb. Note: Suburbans are not compact nor are they mid-size.

What time do we arrive?

Right at the reservation time. No earlier unless your ride ends after G.O.A.T. Happy Hour ends then, we recommend you come earlier to enjoy the goats.

Is Happy Hour open today?

Please click on the big red button on the homepage for the real-time calendar for hours and days. Or right here! If you call to ask, your first drink costs double.
Hours: 11-5pm, usually.

What are the hours?

Irregular. Most days, we are ready to receive GOGA guests by 8:30 a.m. Happy G.O.A.T. Hour closes at 5:00pm.

Is there a restroom?

Voted the BEST OUTHOUSE IN VAIL!! There is a sexy, unisex, vault-style, hamster-like atmosphere, concrete facility with a lockable door located in the parking area. Don’t forget to flush! It’s cleaned every day. If you find it unacceptable, please don’t use the bushes. Someone will take your picture.

There are no restrooms located on the trail, so we suggest you visit the facility prior to checking in at the office. It’s a small brown building in the parking lot with a large restroom sign hanging on it.

Can we talk about parking? OM!!. There will be about 25 cars, besides yours, in our tiny lot. Please park close together so we don’t have to ask you to move in our game of Tetris Parking.

Do you have food and souvenirs?

We have various beverages and snacks available for sale at the bar. After the ride, you can belly up to the bar at the Crooked Cow Saloon for an adult beverage and snacks. For the kids we have Capri Sun, juice, soda or seltzer.

We also have T-shirts in various styles.

How do we get up there?

Don’t walk. Don’t ride a bike, unless you are really fit or it’s an e-bike! Call Uber (there are 2 in Vail) or a Taxi. Drive your own car.

Ride our free shuttle from Vail Transportation Center. Simply text (970) 445-8204 15 minutes before you want to be picked up.

Some of the hotels in Vail will run you up in one of their shuttles and retrieve you after the ride. Otherwise, taxis can be reasonable if you work the sticker price before entering the cab.
Buses do not come our way.

Don’t let anyone (wink, wink, concierges) tell you we are close to town, and that you can just walk up the hill. A one-mile, uphill walk doesn’t seem like a problem, until you are in the middle of the mile. Unless you are in the actual town of Vail, everything is up a hill.
We are hoping drones can carry more weight soon.

Can I call now?

If you still have unusual questions, you can call now. Don’t be scared.

Dont’ call for these reasons: All of this information is available on this site and through the booking system. We are not as available since we are serving many, many guests in our presence.

To ask the hours of Happy G.O.A.T Hours. The times are available on the booking system.
To see if we have Pony Rides.
To ask where we are located.
To see if we have availability for horseback rides.
If it’s 8am on the East Coast.
To see if we ride in the rain.
To see if Happy G.O.A.T Hours is still operating in the rain.

What to do and age limits?

Do you have pony rides?

Yes! During Happy G.O.A.T. Hours –

Add-on Pony Rides: $20 per kid. You get 20 minutes max. Use 20 seconds? Still $20.

No pony treats—she’s already built like a barrel.

Is there an age limit?

Yes. The age limit for adult-only horseback rides is 18+. Yes, we know your 17 yr old is very mature. But the other people on the ride aren’t interested in what they have to say.

The limit for the all-ages horseback rides is 5+. So if your child is 6 you don’t have to call to check to see if that last sentence is true. Seriously, we are too busy getting people on an off horses to verify the answer to this question on the phone. No kidding, people call to ask, “I see on your website it says 5 yr-olds can ride. So does that mean it’s okay for my 6 year-old to ride?”. It’s difficult to say yes.

This is how it works. If your child is 5 or 6 (1,825 to 2,554 days old) (not 4-11/12, even with

bribe money, because the insurance company said so. It’s like saying, “I am 20 years and 360 days old. Can I get a drink?”). They will sit on a larger horse in a tiny saddle. The guide will lead your child’s horse, No, the guide will not walk the entire 2-5 miles on foot leading your child’s horse. He will be riding his horse and holding a long lead line to your child’s horse. If there are multiple 6 yr olds, there will be multiple guides. If the number of 5-6 yr olds in your group exceeds 1, there will be an upcharge of $95 per guide for the 2nd, 3rd, 4th, 5th… 5-6 yr old. If we have enough guides.

Note how the girl is not using the reins, the guide is holding a blue lead rope to her horse. The kid is not steering the horse.
We take 100s of 5 and 6 yr olds each summer. They consistently do better than 90% of the parents.

Where do you go on your rides?

Scenic, mountainous terrain that starts at 8550ft in elevation and goes up, up, up and then down, down, much like the ski slopes. Heavily treed in some areas, wide open vistas in others. Mountain meadows, forested areas, immense aspen glades.

No cliffs or drop-offs to worry about. The horses stay on the trail in all of the important areas.
Our trails are designed like a snowman laying on the mountain with each trail extending and climbing higher in elevation and deeper into the forest.

The Rocky Point Trail is the bottom ball of the snowman. Up to 9000ft in elevation, this trail is every bit as spectacular as the other additional trails. Best for parents of 6 yr olds.

The Bear Hollow trail is the Rocky Point trail, extending to the middle ball of the snowman. Up to 9400ft in elevation. 5 yrs +
The Dark Timber includes the Rocky Point Trail and the , the middle ball and the head. Up to 9600ft in elevation. 7 yrs +

We are not on flat, sagebrush, lowland areas. The stable office sits at 8600ft.

Is Happy G.O.A.T. Hours included with our horseback ride?

Neigh! Separate activities. Would a horseback ride be included if you booked Happy Hour or GOGA? Admission gets you into the goat zone. It does not include pony rides, treats, alcohol, or Pringles. And no, you can’t tag team one paid admission between two or five adults. Do you do that at the movie theater? Honestly!!

Can my minor children ride without an adult?

Yes. As long as you send a completed Release of Liability

Are these rides nose-to-tail?

We are not sure how it could be anything but nose-to-tail. The trail is only 12 inches wide! The USFS would frown upon our treading on the area to the side of the trails. The fact that we climb 600 feet in elevation in the first 20 minutes keeps most riders very occupied. After that, the aspen trees are so close together, one could conceivably clunk their knee pretty hard if they went off trail.

There are the various horse personalities that are involved. Some do not like others to pass or invade their space. There is a hierarchy within every herd. The horses are lined up according to their friendships.

Having said that, we do allow trotting for a little excitement! The guides will show you the safest spots to kick it into second gear.

Can I bring a friend or relative’s 5 to 17-year-old minor child?

Have the parents sign the waiver, and you can deliver it when you visit. Download the waiver here.

Which ride is the best ride?

You cannot go wrong. They’re all great! Great views, amazing forest, maybe some deer! The one hour has an amazing view point and skims the edge of the thickest Aspen Glade. 5 yrs +. Call to book.

The first two morning 1.5 hour rides follow up along the creek and enters the Enchanted Forest and pauses on a wide open viewpoint for pictures. The two afternoon 1.5 hour rides follow up the ridge with wide-open views followed by a forest bath of Aspens. 5 yrs+.

The two hour has two amazing view points, and enters the Enchanted Forest but does not go along the creek. 5 yrs +

If you call to ask, we will recommend the 2 hour because it’s the most expensive and we have horses to feed.

Are we on the horse the entire ride time?

Yes! 1 hour ride = 1 hour in the saddle. 1.5 hour ride = 1.5 hours in the saddle 2 hour ride = 2 hours in the saddle,

No stops for snacks. That sounds like a weird statement on its own, but it’s a frequently asked question.

Policies and requirements

Is there a weight limit?

Absolutely. YES!!! The limit for horseback riding is 225 pounds. People over 6 feet tall can weigh up to 240 pounds. People over 6’4″ can weigh 260 pounds. We do weigh you on the scale if our professional weight guesser is off for the day.

Please be aware that you would still pay, still pay, still pay for the time slot you’ve reserved should you exceed the weight limit. You bought a time slot!!!!

The weight limit is due to fatigue of the rider going downhill. If you are very athletic and muscular, we can talk about an exception.

What is the cancellation policy?

Ridiculously, Insanely Strict! Click Here

Is my card charged at the time of booking? (Very Infrequent Question)

Yes. We are dumb cowboys and cowgirls and the software company said that is the only way possible.

What if my britches get into a bunch?

You must be one of those people. You scheduled your vacation down to the minute. You are upset because the ride didn’t start exactly on time and you’ll miss the tee-time starting 15 minutes after your ride was due to return, or you booked a shuttle for an exact time. You are now on Colorado Time.

Relax. Create a good story. Allow for weather delays or simple logistical imperfections. It’s not such a bad place to spend a little extra time staring at a beautiful view, in the summer breeze, with a cold beverage.

What if I have VIP Disorder?

That would be a bad idea up here. If you are a VIP at a local resort and accustomed to a certain treatment, this is NOT the place for you. The cancellation policy still applies. You still have to arrive on time. You still have to pay full price. You must treat the staff with respect and have gratitude for their service and the horses’ muscular exertion.

Do you have any specials or discounts?

No discounts in the local guide books but if you’re just a lover of a deal, we have something for you.

A cash price!! Any ride. Any age. $10 off per person. Show us the green, we refund the card for the full amount charged and you get the only discount available.

How do I complain effectively?

Complaints happen. We know. But if you have a serious complaint, please submit in the following format:

These are actual complaints received by Thomas Cook Vacations from dissatisfied customers:

“They should not allow topless sunbathing on the beach. It was very distracting for my husband who just wanted to relax.”
“On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don’t like spicy food.”
“We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish.”
“We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the price.”
“The beach was too sandy. We had to clean everything when we returned to our room.”
“We found the sand was not like the sand in the brochure. Your brochure shows the sand as white but it was more yellow.”
“It’s lazy of the local shopkeepers in Puerto Vallarta to close in the afternoons. I often needed to buy things during ‘siesta’ time — this should be banned.”
“No-one told us there would be fish in the water. The children were scared.”
“Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer in the drawers.”
“I think it should be explained in the brochure that the local convenience store does not sell proper biscuits like custard creams or ginger nuts.”
“The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun.”
“It took us nine hours to fly home from Jamaica to England. It took the Americans only three hours to get home. This seems unfair.”
“I compared the size of our one-bedroom suite to our friends’ three-bedroom and ours was significantly smaller.”
“The brochure stated: ‘No hairdressers at the resort.’ We’re trainee hairdressers and we think they knew and made us wait longer for service.”
“When we were in Spain, there were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners.”
“We had to line up outside to catch the boat and there was no air-conditioning.”
“It is your duty as a tour operator to advise us of noisy or unruly guests before we travel.”
“I was bitten by a mosquito. The brochure did not mention mosquitoes.”
“My fiancée and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-reimbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked.”

Here’s one we received recently.

“We booked a one hour and were offered the opportunity to upgrade to a two hour so that we wouldn’t ride with noisy children. Then we were charged for the upgrade and we don’t appreciate that.”

How to prepare & more...

What if it rains?

Start singing 🎶! 

We have Frog Togs and yellow slickers, Colorado style. Yes, we do ride in the rain! Many guests have returned from a ride beaming with satisfaction, claiming the ride was the best of their life. The forest sparkles and sings in the rain.

Your ride may be delayed as long as 60 minutes to allow major storms to pass. Thunder and lightning, very, very frightening me, (Galilelo)… It passes by quickly.

Rides in progress may be cut short due to major lightning and will not be refunded nor issued rain checks. No exceptions. We sit in the banana belt of Vail and normally do not have any problems with the weather.

The summer 2015, 2016, 2017, and 2018 weather forecast was wrong EVERY DAY!!!
The forecast has ruined many more vacations than the actual weather.

What should we wear?

Don’t ask Kade. The answer is always “clothes.”

Folks, we have seen everything from mini skirts and high heels to parkas and leather pants, and the horses didn’t seem to mind!

We recommend a fleece jacket, long pants (looser jeans, leggings, khakis, capris, etc. — because chapped thighs are worse than chapped lips), t-shirt, sturdy shoes (tennis shoes, hiking boots, Keens, etc.), and a hat.

We do provide slickers and helmets free of charge. And we recommend that everyone wear a helmet. They don’t call them the Rocky Mountains because they are giant sand hills. If you opt out, we have many loaner cowboy hats.

We do not recommend flip flops or Crocs.
Wear sunscreen too!

What should we bring?

It depends on what you want us to find on the trail next year.

Lost keys, phones, and wallets are swallowed up by the forest floor. There are horn bags on the front of the saddles for your belongings. We’ll hold your keys if you trust us enough.

Bring your camera, a selfie stick, and a big smile!

Don’t forget to bring a jacket too!

What about water bottles, sanitizer, and sunblock?

We do sell mountain temperature or frosty, cold bottled water and have a large supply of sunscreen on hand. It is recommended you apply it 30 minutes prior to ride time.

We also have that germ-killing gel that helps you combat germs to make you healthier (cough — or sick, more often). According to Aunt Pat, you have to eat a bushel of dirt a year to be healthy.

Book: Eat Dirt!

Can I give the guide a gratuity?

YES, the guides pay for college, or their children‘s lunches and jeans with their tips. If you do enjoy your ride, hug your horse and tip your guide.

We do charge an auto-gratuity of 20% on groups of 6 or more. (Big groups are usually a cluster of chaos, indecision and random runs back to the car.). We should charge double for big groups but they make us laugh too much.

Venmo: vailstables

Are the horses gentle?

Nope. Wild as all get out.

If you are looking for a spirited, fast horse with whom you can gallop with the wind in your hair, this may not be the place for you.

Here’s a cute sign…
For fast riders, we have fast horses.
For slow riders, we have slow horses.
For people that have never ridden before, we have horses that have never ridden before.
For difficult people, we have difficult horses.

What if I want an advanced ride?

Easy.

$$$ to activate a x-hour ride for 1-3 people. Additional riders $ each.

You get to kick it into advanced gear, feel the wind in your hair and the horses get to rest afterwards.

My son/daughter is looking for a job. Are you hiring?

If YOU are asking FOR your teenager or adult child living in your basement, the answer is; No.

We are only accepting bona fide adults or independently operating minors at this time. Anyone with a parent involved in any part of the employment process is automatically disqualified.