Cancellation & Refund Policy
Effective date: June 12, 2025
This policy explains how cancellations, refunds, and weather-related reschedules work for experiences booked with Vail Stables.
Scheduled ride time and check-in time
Your scheduled ride time is your check-in time.
Cancellation deadlines (full refund)
To receive a full refund, you must cancel by the deadlines below before your scheduled ride time:
- Standard rides: at least 48 hours and 5 minutes in advance
- Private rides: at least 7 days in advance
- Groups (1020 riders): at least 30 days in advance
- Groups (21+ riders): at least 60 days in advance
Weather policy (delays and reschedules)
Rides run in most weather.
If weather requires a delay:
- We may delay up to 90 minutes to allow conditions time to improve.
- If we still cant ride after the delay, well reschedule your ride for the next available time that works with our schedule.
- If we need to reschedule due to weather, well take care of moving your booking to a new date/time; refunds arent offered for weather-related reschedules.
How to cancel
To cancel, please contact us.
Vail Stables Phone: (855) 743-3824 Email: vailstablesinfo@gmail.com
Booking platform (FareHarbor)
All bookings and payments are processed through FareHarbor. Refunds (when applicable) are issued back to the original payment method according to this policy and FareHarbor processing timelines.
Policy updates
We may update this policy from time to time. The Effective date above reflects the most recent update.
