Cancellation & Refund Policy

Effective date: September 22, 2026

Your scheduled ride time is your check-in time. All cancellation deadlines are measured backward from that time.

Cancellation deadlines for a full refund

• Standard rides, Goat Yoga and Happy Hour with Goats: At least 48 hours and 5 minutes before your scheduled ride time.
• Private rides, Private Goat Yoga: At least 7 days before your scheduled time.
• Groups of 10–20 riders: At least 14 days before your scheduled ride time.
• Groups of 21 or more riders: At least 30 days before your scheduled ride time.

If your booking is both private and a group booking, the longer notice period applies. The same deadline applies if you want to change the date, reschedule, or remove riders from your reservation.

Inside the applicable cancellation window, the reservation is nonrefundable.

The fine print, with our boots on

We arrange horses, guides, staffing, and departure times around your reservation. We may turn away other guests because those saddles are being held for you. That is why the deadline applies equally to everyone.

Illness, altitude sickness, injuries, travel delays, cancelled flights, missed alarms, family emergencies, double bookings, and a weather app predicting doom are not exceptions. Please do not book a ride on your travel day if travel delays could prevent you from arriving.

Calling with an exceptional story does not create an exception. Neither does “But I just booked it.” We know this can be disappointing, but we cannot move a late cancellation into tomorrow’s inventory and pretend today’s horses and guides were never reserved.

Late cancellations and no-shows are charged the full reservation price, including any applicable automatic gratuity.

Weather

We ride in most weather. Colorado conditions can change quickly, so Vail Stables may delay a ride for up to 90 minutes to allow conditions to improve.

If we cannot ride after the delay, we may move your booking to another available time. A weather-related delay or reschedule does not, by itself, qualify for a refund or a reschedule or a raincheck.

If Vail Stables cancels the activity because conditions are unsafe or we cannot operate it, you will receive a full refund. Your weather app does not make that call. We do.

How to cancel

Please contact Vail Stables as soon as you know you cannot attend:

Phone: (855) 743-3824
Email: vailstablesinfo@gmail.com

Calling is the best way to make sure we know not to wait for you. Refunds that qualify under this policy are returned to the original payment method through FareHarbor, subject to its processing time.

By booking, you agree to the applicable cancellation deadline, whether you made the reservation yourself or someone else booked for your group.

The guests who follow the rules deserve to know they are not subsidizing the guests who don’t. And if you’re obnoxious about the policy, we probably have a horse with your name on it.